Salon Etiquette

What to Expect on Arrival & How to Make the Most of Your Experience

Visiting our salon is an opportunity to relax, rejuvenate, and indulge in self-care. Whether you're a first-time guest or a seasoned salon-goer, understanding proper salon etiquette ensures a smooth and enjoyable experience for both you and the staff. In this guide, we'll cover everything you need to know about what to do upon arrival, how to prepare, and how to make the most of your spa visit.

Before You Arrive: Preparing for Your Spa Visit

To fully enjoy your salon experience, a little preparation goes a long way. Here are a few key things to consider before your appointment:

1. Book in Advance

Many reputable salons require appointments to be booked in advance. Call ahead or use an online booking system to secure your preferred date and time, especially if you're planning to visit during peak hours, weekends, or holiday seasons.

2. Confirm Your Appointment

Most salons will send a confirmation message or email prior to your appointment. If you haven’t received one, it’s a good idea to call and confirm your reservation to avoid any miscommunication.

3. Understand Spa Policies

Every salon has different policies regarding cancellations, refunds, and arrival times. Be sure to read through their guidelines before your visit to avoid unexpected fees.

4. Dress Comfortably

Wear loose, comfortable clothing, especially if you're having a treatment like a massage or body wrap.

5. Arrive with a Clean Face and Body

If you’re getting a facial, arrive without makeup to allow the aesthetician to start immediately. For body treatments or massages, taking a shower beforehand is courteous and enhances the effectiveness of the treatment.

6. Bringing Children to Appointments

We completely understand that, at times, you may need to bring your children along to your appointment. While we strive to create a welcoming environment for all our clients, please keep in mind that our salon is a professional workspace with health and safety considerations, much like any other workplace.

Children are welcome to sit with you during your treatment, provided they can remain quietly occupied. However, we kindly ask that noise levels be kept to a minimum out of respect for other clients who come to our salon for relaxation. For safety reasons and to maintain the privacy of our clients receiving personal treatments, we also ask that children do not roam freely throughout the space.

We truly appreciate your understanding and cooperation in helping us maintain a peaceful and safe environment for everyone.

What to Do on Arrival at the Salon

1. Arrive Early

Salons typically recommend arriving 5 to 15 minutes early so you have time to check in and unwind before your treatment. Rushing in at the last minute can cause unnecessary stress and shorten your service time.

2. Check In at Reception

Upon arrival, head to the reception desk to check in. You may be asked to fill out a short health questionnaire to inform the therapist of any allergies, medical conditions, or areas of concern.

3. Turn Off Your Phone

Our salon is designed to be a tranquil environment. To maintain this peaceful atmosphere, silence or turn off your phone before entering. Avoid loud conversations to respect other guests’ relaxation.

4. Communicate Your Preferences

If you have specific requests—such as a particular massage pressure, or sensitivities to certain products—inform the receptionist or your therapist beforehand.

During Your Spa Experience

1. Respect Personal Space & Quietness

Salons are designed for relaxation, so keep conversations at a low volume and respect the personal space of others.

2. Undressing Etiquette

Many salon treatments, such as facials, massages, and body wraps, require partial or full undressing. Therapists are professionally trained to uphold the highest standards of comfort, discretion, and modesty by utilizing towels or sheets to ensure appropriate coverage throughout the treatment. If you have any concerns or preferences, do not hesitate to discuss them with your therapist. Spa professionals are accustomed to working with clients of all body types and are dedicated to fostering a welcoming and judgment-free environment.

3. Speak Up During Treatments

Your therapist wants you to have the best experience possible. If something feels uncomfortable—whether it’s the pressure of a massage, the temperature of the room, or the music volume—don’t hesitate to communicate your needs.

4. Stay Present & Relax

Many people find it hard to truly relax during salon treatments. Take slow, deep breaths and allow yourself to be in the moment. Avoid small talk if it disrupts your experience, but feel free to engage in light conversation if that helps you feel at ease. Your therapist will follow your lead, so don’t feel uncomfortable if you would like to close your eyes and take a nap.

After Your Treatment: What to Do Next

1. Take Your Time Getting Up

If you’ve had ant type pf relaxation treatment or facial, allow a few minutes before standing to avoid dizziness. Move slowly and drink some water to rehydrate.

4. Tipping Your Therapist

Tipping etiquette varies by country / salon, but in most places, a tip is always appreciated if you enjoyed your service. but not customary for New Zealand.

3. Schedule Your Next Visit

If you had a great experience, consider booking your next appointment before leaving.

General Spa Etiquette to Keep in Mind

• Be Mindful of Others – Keep voices low and avoid loud laughter or disruptive behavior.

• Respect the Time of Your Appointment – Arriving late may shorten your treatment time, as therapists often have back-to-back clients.

• Skip Strong Perfumes – Many guests and therapists may be sensitive to strong scents.

• Avoid Heavy Meals & Alcohol Before Treatments – A light meal is best before a massage, and alcohol can dehydrate you, making treatments less effective.

• Follow the Spa’s Policies on Photography – Some spas discourage taking photos to maintain privacy and relaxation.

Conclusion

A visit to our salon should be a stress-free and enjoyable experience. By following these etiquette tips, you’ll ensure a relaxing time for yourself and a pleasant atmosphere for others. Arriving early, respecting quiet spaces, and communicating with your therapist can make a world of difference in your overall experience.

If you're looking for a luxurious, welcoming Salon experience, consider booking a treatment at Skin and Body by Jasmin. From massages to facials and cosmetic treatments, our expert therapists are here to help you feel relaxed, refreshed, and radiant.

📅 Book your appointment today!